How can we help?
If you need assistance with your account, trades, or verification, contact our support team and we'll respond as quickly as possible.
Contact Us
Email us with your account email and any trade or transaction reference for fastest resolution.
🔒 Do not share passwords, OTPs, or sensitive banking details in emails.
Quick Tips
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Frequently Asked Questions
01I can't log in. What should I do?›
Confirm you're using the correct email address. If you recently changed your password, try logging in again after restarting the app. If the issue persists, contact support and include the email used on your account.
02My trade is pending — how long does it take?›
Trade processing time can vary depending on verification checks and the type of trade submitted. You can monitor progress inside the app. If a trade stays pending longer than expected, contact support with your trade reference.
03How do I complete KYC verification?›
For now, KYC verification is handled by support. Please email support@gifterra.com and include the email on your account and the subject "KYC Verification".
04Where can I find my transaction history?›
Open the app and navigate to Transactions/History. You'll see your recent activity and the status of each transaction.
05I need help urgently — what should I include in my email?›
Include your account email, a short description of the issue, any relevant reference IDs (trade/transaction), and screenshots if possible. This helps us resolve requests faster.