1. Scope and Acceptance

By accessing or using Gifterra, you agree to this Privacy Policy. This Policy applies to personal information collected through our website, mobile apps, and related services.

2. Information We Collect

We may collect the following categories of information depending on how you use the platform:

• Account information: name, username, phone number, email address, and basic profile data.
• Transaction information: transaction history, amounts, rates shown at time of transaction, status updates, and related metadata.
• Gift card submission information: card type/subtype, images you upload, and/or e-code details you submit as part of a trade.
• Verification (KYC) information: identity documents and selfie (where required), and verification results returned by our verification providers.
• Device and usage information: device identifiers, app events, IP address, browser type, crash logs, and diagnostic data for security and performance.
• Support communications: messages and details you provide when you contact support.
• Cookies and similar technologies: information collected via cookies to support essential site functions and analytics.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Gifterra platform.
• Process transactions, send status updates, and improve user experience.
• Verify identity and support compliance, transaction monitoring, and fraud prevention.
• Secure accounts, enforce our Terms, and prevent unauthorized access.
• Provide customer support and respond to inquiries.
• Analyze usage to improve performance, reliability, and features.

4. Compliance, Fraud Prevention, and Legal Requests

We may use and disclose information to comply with applicable laws and regulations, support anti-fraud controls, and respond to lawful requests from competent authorities.

We may also retain records as required for compliance, dispute resolution, auditing, or enforcing our Terms.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: vendors that help us run the platform (hosting, analytics, security, communications, verification/KYC providers, and infrastructure partners).
• Compliance and legal: where required by law, regulation, or lawful request from a competent authority.
• Business protection: to detect/prevent fraud, protect user safety, and enforce our Terms.
• Corporate changes: in connection with a merger, acquisition, restructuring, or sale of assets (subject to appropriate safeguards).

6. Cookies and Analytics

We use cookies and similar technologies to support essential site functionality and understand how the platform is used. You can control cookies through your browser settings; however, disabling cookies may affect certain features.

7. Data Retention

We retain personal information only for as long as necessary to provide the services, meet legal and compliance obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and the purpose for which it was collected.

8. Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login details secure and for maintaining the security of your devices.

9. Your Choices and Rights

Depending on applicable law, you may request access to or correction of your personal information, or request deletion where appropriate. Some requests may be limited by legal and compliance obligations.

To make a request, contact us using the details in the “Contact” section below.

10. Children’s Privacy

Gifterra is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on the platform. Your continued use of Gifterra after an update means you accept the revised policy.

12. Contact